The Georgia Aquarium is a not-for-profit corporation that operates as the second largest aquarium in the world, housing more than a hundred thousand animals across several thousand species. The Georgia Aquarium’s technology organization was in the familiar yet uncomfortable situation for many non-profits: their in-house resources were limited, the technology demands of the many diverse business and operational functions could not be met; their technology platforms were stale and as such, the desire for a unique guest experience could not be realized.
The Georgia Aquarium engaged MinervaWorks to assess the range of technology issues and create a 3-year technology roadmap that would increase business efficiencies while delivering the ultimate in guest experience. Today, the Georgia Aquarium enjoys a high performing, resource efficient technology platform that MinervaWorks designed, implemented and now manages.
Detailed audit of existing infrastructure and platforms
Day-to-day technology platform management
Development of migration and implementation plans for email and web sites
Development of wireless strategy and architecture, with location services and guest analytics
Support of analysis and selection of advanced guest ticketing and management system, focused purely on cloud-based platform requirements
Development of a 3-year technology plan that aligned with business goals
Re-architecture of network platforms for resiliency and performance
Increased network availability and up-time
Infrastructure overhaul to a cohesive technology stack
Cloud migrations of Exchange email to O365 and web sites to Azure with an Akamai interface
Significant improvement in platform availability due to management by MinervaWorks – all IT operational support via MinervaWorks
Wireless platform design increases revenue, provides guest analytics and improves guest experiences via augmented reality